Presentation Description: From call centers to car makers, corporate universities play an important role as strategic educational tools in global learning organizations. Increasingly, learning objectives include the development and strengthening of global skills and competencies for managers and employees who interface with culturally and geographically diverse colleagues, clients, and other partners and stakeholders. This presentation will summarize the initial stages of a research study (literature review and interviews with corporate university leaders, presenters, and participants)into the role of corporate university programs and services in furthering transference of intercultural based knowledge and high quality social skills.
The presentation will contribute to discussion of the following questions, among others:
- What are global competencies and how do organizations support their development through formal and informal means?
- What is the role of corporate universities in global knowledge management and transference?
- How do universities, consultants, and other practitioners most effectly interface with corporate universities in the delivery of programs and services that enhance global competencies?
The presentation will be a lecture (30 minutes) and facilitated discussion (20 minutes) with participants sharing their experiences as practitioners, academics, and employees of global firms. This is a timely topic due to the growth of corporate universities globally and the impact of globalization on human resource development practices worldwide.
Experience of working as volunteer staff at the NPO and the interaction with immigrant children helped the Japanese university students develop their intercultural communication competency. In this study, we confine ‘a person with intercultural communication competency for the global society’ to ‘a person who cares about all the people on the earth regardless of their cultural background and has a strong desire to communicate to understand them’. In order to examine the interaction between the volunteers and the children in more depth we conducted PAC (Personal Attitude Construct) Analysis of three volunteers, and Image Map analysis of eight children.
From this analysis, it is clear that the volunteers have learned three key competencies which are critical in intercultural communication through the experience of interaction with the children: to have empathy for the person, to assure dialogue on an equal footage, and to identify individual characteristics eliminating cultural stereotypes. Based on these findings, we concluded that the experiences of volunteer students at the NPO nurture some aspects of intercultural communication competence to support immigrant children.
Marcella Peralta Simon has taught cross cultural and international management at the undergraduate and graduate level at universities in the USA, Singapore, and Australia and has worked in the private sector as a human resource development consultant. She is currently a doctoral candidate at Curtin University in Australia.